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One of my children was having a cleaning and the hygenist dropped an instrument on the floor. Then started to pick it up and reuse the dirty instrument in my child's mouth until I stopped them. My children have all had their ortho work done at the Willowbrook office and have all hated going there. The front desk personnel act as if you are bothering them when you come and are not helpfui at all. One of the front desk ladies sits and pops her gum continually, which is one of the rudest behaviors I can think of in a dental office that sees children that have braces. When my son had his braces removed he was not told to come back the same day for his retainer fitting, I was on the phone with the appointment desk and the office for over two hours trying to resolve the problem. I would not recommend this dental practice to anyone for anything at any price. There are much more pleasant and professional offices all over the Houston area that know what they are doing.

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