Not Like On TV
I too found them to be rather rude and unfriendly. On Animal Planet you see them picking up strays and responding to calls. In real life, not so much. I asked them to come pick up a stray kitten and was told, "We don't handle strays. Call animal control." So I asked her if they would take it in if I found a way to bring it in myself. Same thing. "We don't deal with strays." I don't know who those people are on Animal Planet but they sure don't work for the Houston SPCA I called.