I agree with the customer service as listed on the above review from "tigress."

I called to ask if there were any cabs around my apartment community, Rustic Village, to obtain a cab who could take my family to the airport with the least amount of time waiting around for the cab. We were asked if we were already prepared to walk out the door, which I affirmed, and was told that someone was in the area and would be arriving at our apartment in a FEW MINUTES. We waited 10 minutes, after which we called back Associate Taxi and spoke to someone who was apparently unaware or dazed of our situation. I asked to cancel the cab considering it was too late at this point, but the guy told me to "hang on." So I hung up, and 5 minutes later, the cab shows up in front of the apartment honking for about five minutes.

I don't understand why taxi companies in Rochester can't just give an honest estimate of how far they are from our location, especially when what's more at stake is someone(s) trying to get to a flight in time, NOT a taxi driver trying to make a little extra cash.