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My 2001 Ford Escape was running pretty rough, I took it to Avis Ford for repair. They diagnosed it as needing #5 spark plug, coil, throttle body cleaning and 2 of the 3 catalytic converters on the car for a total of $2400. I couldn't believe that at 63k miles on the odometer that it could need that kind of repair so I paid the $90 diagnostic fee and picked up the car. After doing some research and talking to a manufacturer of converters who also questioned this diagnosis, I called a few independent shops and the Walled Lake Tuffy dealer gave me the best quote on replacements. I dropped off the car and an hour later the owner called me to tell me that it did not need any converters as the Ford dealer told me. He said that the throttle body needed cleaning, 1 spark plug, 1 coil pack, a muffler clamp and hanger and some injector cleaning would do the job. I LEFT THERE SAVING OVER $2000.00 DOLLARS! The car now runs like new! It is rare today to find a quality and honest repair shop like this, and when I called later to thank him for a great job, his reply was that he was only the order taker and that his tech was owed the credit. I find myself fortunate to have found this shop and have been telling all my friends about him. It turns out that several of them already know him and all say the same thing. Extremely disappointed with this Ford Dealer, would never go back or do any kind of business with them, I am also shopping for a new car for my wife and recently test drove Ford's new MKS and was considering leasing or purchasing it, but now have crossed it off my list. Larry

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