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The customer service at Raritan Valley Disposal is a VERY poor. We received a recorded call last Thursday (Feb, 13, 2014) that our trash would not be picked up due to the storm (this was understandable) and that pick up would be a day behind. It is now Monday and our trash and recyclables still have not been collected so I called the company. The representative that I spoke with said that collection would be done this Thursday (totally skipping our collection last week!). I asked about our recyclables which are collected every 2 weeks. I was told they would be collected on Feb. 27. This is FOUR WEEKS after our last collection. I stated that this was unacceptable because our recyclable containers were overflowing after 2 weeks and there was no way we could wait 2 more weeks to have them collected and that was NOT the service I was paying for. She asked me if I wanted to speak to a supervisor. I said yes and the line I was transferred to was a VOICEMAIL. When you have an angry customer with a complaint who needs to talk to a supervisor, you DO NOT connect them to a voicemail! I bet I never hear back from this "supervisor" and as I stated in my voicemal, if I do not, I will be taking my business elsewhere. They increase their prices every billing period anyway. It doesn't seem like much but if you look back, over a year or two they DOUBLE the amount they charge. Totally disgusted with this company!

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