I completely agree with the other customer. I cannot believe a company would do such a thing on someone's wedding day. I also experienced rudeness with the employees of this company and I would NEVER recommend this limousine service to anyone!!! I never received one apology for the mistakes this "elite" company made, instead they made excuse after excuse when they should have corrected the problem or substituted another limo or car in its place. This is a warning, if you want you special occasion to be pleasant DO NOT USE ELITE LIMOUSINE!