Horrible Horrible Horrible
They canceled our flight ( along with 500 others), then wouldn’t give us our luggage back that we checked in. to make things worse there were no American Airline employs answering any question!!! After we stood in line for 1.5 hours we got the hint…… If we were going to get home we would need to use a dependable airline. Fortunately South West had two seats for us to get home. It will be a very, very, very, long time before I will ever, ever fly American Airlines again and an even longer time before I ever pay To fly on American Airlines.