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We just returned from trips to NYC and DC and our luggage was lost BOTH times. It arrived 7 hours later in NYC and now that I'm back from my final stop in OKC (9 hours ago) my luggage still isn't here. The worst part was we sat by the baggage claim for about 1 hour after our flight and they never came and told us that NONE of our luggage ever left ST. Louis, which was our lay-over. Their attendants in the terminal were rude to us also. We got off a flight from Baltimore and literally ran to our next gate to catch the connecting flight and they were very rude and told us we had better hurry up or they would give our seats away. We were two couples with 3 young children!!! I'll never use again.

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