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I am an industrial psychologist in Boston, MA and would like to share an observation about this MacDonalds Restaurant. I have breakfast there about twice a week. The staff is courteous and hard working. I would especially like to commend one of your staff members, Anna, who is probably the the nicest, hard working lady I have ever seen in the restaurant business. She is wonderful with the customers behind the counter, and she is always doing some chore seemingly non-stop. As I eat my breakfast I see her all over the restaurant, doing just about all the functions of you staff, always with a quiet smile and good word to say to everyone. This Lady is a gem. Before becoming a psychologist, I was a middle manager for AT&T and I would like to let the Franchise owner know what he has in this women. Her co-workers are very good as well. She is exceptional. Peter A. Manzo, LICSW,CEAP,ACT 10 Tremont Street Floor 4 Boston,, MA 02108 617 797-1559

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