After my boyfriend and I adopted our beloved puppy we unfortunately made the decision to take him to Banfield because a friend works in petsmart and suggested we check them out, that he has never heard of any problems there. Our first time there everything seemed ok and we thought we would be saving money by signing up for the wellness plan that they pressured us into. Since we signed up for the plan our dog's boosters and neuter was included so we thought it was a great idea. We were unaware that everytime we brought him in they would charge us for things they claimed were included. I am counting down the days until our plan is over (and still need to give 30 days written notice) and can take him to a vet in town that I actually trust.