I just happen to read a few of the reviews while I was getting the number to Bark Av. to make an appt. and wanted to comment. unfortunatly, I have to agree with some of the post. The grooms are not near as good as they used to be. Recently,I have seen a few different groomers, and honestly Iam considering changing because of the quality of the work. But I can say my dog has never been cut. As for the owner she does get an attitude if you question her about a groom. And yes her gym type dress style could be a little more appropiate for a businness dealing with the public,put it this way I dont send my husband to pick up my dogs.