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The current manager has given me the worst customer experience ever. He is rude, unprofessional, and very disrespectful. After seeking someone higher than him to form a complaint on, not only the customer experience given, but also the horrible job done on my BMW, I was able to see exactly how he was able to get away with this type of behavior. I unfortunately had an encounter with four different mechanics/managers and ALL of them treated me the same way Eric did. No one cared that I had paid $212 for an unnessary coolant flush. No one cared that the coolant flush was done incorrectly, and had now damaged my expansion tank (that I had to replace). The fact of the matter is I was told I needed something done, that didn't really need to be done and now I'm forced to pay more $$ to correct the horrible mess they created. UNBELIEVEABLE!! I feel like I was taken full advantage of and overcharged because I am a female. IF YOU VALUE YOUR CAR AND MONEY DO NOT AND I MEAN DO NOT BE ONE OF THOSE PEOPLE WHO HAVE TO SEE FOR THEMSELVES. The mechanics are not only disrespectful, but they must be inexperienced so like me you will end up spending more $$ fixing their mistake and regreting ever doing business with them. STAY AWAY!!!!!!!!
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