What a gorgeous spa. It is very clean and the interior decorating is like nothing else in the area. The ambiance is soft and quiet. Lots of sheers, candles and soft music. You are met by the hostess who checks you in and offers you refreshments and lets your technician know you are there. Everyone was very friendly. They don't do hair so there were no chemical smells and no hair all over the floor. You are offered a plush robe and slippers and treated like royalty. The massage therapist was wonderful. II will definately go back for another massage. It's such a nice place you hate to leave! It makes you just want to hang out there all day. There manicurist does the best pedicures and manicures in the area. They have state of the art equipment for doing facials and a machine that replaces the old microdermabrasion with a serum based skin resurfacing facial. They will even put special custom packages together for birthdays, anniversaries, weddings, etc. What a treat not having to travel to the bay area for this type of experience.
jazz really surprised on my return visit that even though I had an appointment I was made to wait almost an hour. I understand running behind schedule and walk-one but I was shocked by the attitude some of the staff were throwing at me. Customer service skills in dire need of a makeover. I am a very dedicated customer and stick with service standards as well behavior standards for clients. unfortunately being mistreated far out weighed the outcome of the beauty treatments I received.
I have enjoyed the services of My Nails for approximately 10 years and have never been disappointed. The service and attention given to their customers is exemplary. They greet returning customers by name (rare quality these days) and actually remember the customer's preferences. They recently finished remodeling and have installed state of the art pedicure stations with Spa Massage Chairs. It is truly a relaxing experience with beautiful results!