Bill helped me with a rental after my own vehicle was totaled. I had to wait a week for a rental but Bill followed up, kept me informed and even offered to personally give me a ride when we couldn't get a car. He stayed after hours to help me and has gone out of his way to accommodate my requests. I am SO pleased to see personalized, one to one real customer service. Give this gentleman a promotion. He's doing everything right. I sincerely hope his company appreciates what he does, how he does it, pays attention to his style and takes note. I would definitely recommend him to anyone who needs a rental vehicle. Bill, print this and give it to your superiors! You rock . Thank you so much for all your help through this time. I gave you 5 stars-it didn't stick when I submitted. Submitted again.