I have always found the folks at Sally Beauty Supply in Sterling to be very helpful and knowledgeable. Recently, I stopped in to try to pick up some bobby pins so I could put my daughter's hair into a bun as required for a ballet performance. While talking with one of the staff, I asked a question about how to use the donut-shaped bun holder. She was extremely helpful and between working with other customers actually demonstrated how to do it. I had watched a you-tube video but that person's hair was longer than my daughters, so I'd really been at a loss how to do it. This was such a blessing to my family that I've told many others about my positive experience. This is in many ways an ideal specialty store: great prices, great selection, knowledgable staff, and outstanding customer service.