Featherle Pet Care

I don't usually write reviews, but I feel compelled to write this. I am very unsatisfied with the quality of the cat grooming, and I feel very insulted by how the store owner (Linda) treated me.



This was my first time getting my cat a lion cut. Amy, the groomer, after specifically having told me that cats' legs are particularly sensitive, shaved the back of my cat's right leg so closely and/or applied so much pressure with the razor, that she left a spot about 1.5 - 2 inches long, where my cat's skin is exposed, very pink, and looks like it was scraped. Amy alleges that this is normal irritation from the shave; but actually, nowhere else on my cat's legs or torso that was shaved is his skin so exposed, and nowhere else (except his nipples, as explained below) did it look like his skin was scraped. Two days after the grooming, I touched a spot on the exposed skin that looked a little bit crusty, which indeed felt crusty, possibly from having oozed some fluid.



Also, two or three of my cat's nipples looked like they had been nicked - they were red and looked a little bit crusty, as if they had oozed some fluid or a drop of blood.

This is clearly NOT normal irritation from grooming, no matter how much Amy insists that it is. Also, it has been 3 days now since the grooming. The fact that the pinkness and raw-looking texture has not gone away indicates that this is not just razor burn. Amy has completely failed to address why she shaved so close to my cat's skin in that delicate hind leg area.



Adding insult to injury (literally): Not only did the owner, Linda, refuse to refund my payment, but she made absolutely no attempt to discuss the problem with me. Amy was the one who called me back to tell me that Linda won't refund my payment. That shows how little Linda cares about customers. I also regret having tipped Amy $30. She could have at least had the courtesy to offer to give that back to me. I had no idea about the scrape to my cat's leg and to his nipples until we got home. I should NOT be required to jump through hoops -- i.e., bring my cat back for them to examine, or first take him to the vet (both are traumatic events for my timid cat) -- in order to get my money back. Featherle provided defective and unsatisfactory service, so I should get my money back simply based on that. It's bad enough that my cat's skin is scraped, but the fact that the store owner has refused to refund my payment, or even attempt to address my concerns, is very insulting.

These wonderful Groomers are highly skilled and wonderful with my 7 family dogs of different breeds. They are able to accommodate all of the various niece, mother, sister, and my wishes for our various animals. I would definitely recommend this Grooming for any dearly loved Pet. :)