5 Stars!! My trip happened to coincide with the biggest snow storm for the DC metro area in several years. Upon stepping out of the airport, I found the shuttle waiting and had a very nice conversation with the driver on the way to the car lot. Once I arrived at the car lot, I was immediately greated and served. Originally had a compact car reserved, but due to the amount of snow from the storm, they hadn't cleared all the cars. I was offered a minivan or a small suv with no additional cost. I opted for the SUV sine it was just me and didn't need a minivan. Great service, great staff!! Will rent from them again!!
At Roanoke VA you have no signs about return procedure . Even your employees have tried to tell you with no luck. Nobody greets you. You need sign saying. Pick a spot and park. Remember the number of spot . Write down mileage. Bring keys and papers to enterprise located at baggage to left side of airport. Instead you get nothing. Your great fix this for employees and is. Reo Hatfield 540 -480-2109
I rented a truck from Penske at the Sterling VA location (Acacia Dr.) and they were a life saver!!!! I had booked a truck with another company only to find out that the truck I reserved was not available. I called Penske that morning, (spoke to Vinny- who was great!!) and he made the entire process super easy and fast. I would highly recommend Penske (and Vinny)