1 stars

ssmanser 12/09/2011

Never go here as a client!

Never go here as a client!

I went for a eye brow wax, hair cut and all over color. Took over 5 hours! I know this is a teaching school and all but the teacher was not helpful at all!

My stylist was very nice but the teacher Andrea first quoted me $80 for everything due to my hair length. I agreed. After the teacher walked away I saw a lady next to me who had cut her hair short and loved it. I started discussing cuts with my stylist and I decided to cut 1/2 my hair off, My stylist said well your color will be a less since we don't have to use the extra dye now." I thought even better!

When my "all over" color was lighter around my face and missing color in the back and on spots on top I pointed it out to the stylist. She got her teacher who said "come back in 2 weeks and we will just charge you the price of the dye to redo it". So they messed it up, and going to charge ME the price of the dye to fix it? I was shocked but just wanted to be done and leave. I told her I would not be returning and she just said ok and walked away.

When I went to pay the teacher said it was $80 and she was giving me a $ 5.00 discount to stay in the $80 dollar quote she gave me in the beginning. I asked why it was the same price if they used 1/2 the dye she had quoted me for in the beginning. She said nothing and just walked away. I was too tired and upset to fight anymore. I know I should have but it was such a bad experience I just wanted to go.

After 5 hours I left with my hair mostly dyed but not my roots or random spots because the teacher advised her to do something a little different and it didn't "take" in all areas. I still have dye all over my face (1/2 inch all the way around!), my shirt soaked (stylist did by accident when washing my hair), and the kicker the same price of $80!

Another note I tried to tip my stylist with my credit card (I blame the teacher for this mess NOT the stylist was only following directions.) I was told the students can accept cash only. I didn't bring my purse with me so I had nothing to give her and felt awful. I stated I wish someone would have told me that. The receptionist replied "we don't know how you are going to tip." I get that but can't you tell people on the phone or at the very least have a sign up stating that? I was a little early and I could have ran to the bank to get tip money if I would have known.

Never again! Run far away from this place... Next time I will dye at home and go to great clips. :( It will be a better job and cheaper!

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