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Rafael Pool Service

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Business Details

We believe NO dream is TOO small or TOO ambitious for your backyard.
Hours:

Regular Hours

General Info:
RAFAEL'S pool service swimming pools contractor is a swimming pool remodel and service Company in Staten island. NEW York.
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Services/Products:
  • Pool Enclosures
Payment method:
master card, visa, cash, check, amex, discover
Location:
Rafael Pool Service 152 Graham Ave Staten Island NY 10314 US PHONE: 718-816-7622 ​​FAX: 718-477-0747 rafaelpoolservice@gmail.com
Neighborhoods:
Bloomfield, West Shore
Languages:
English, Spanish
AKA:

Rafael's Pool Service Inc.

Categories:
Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service, Swimming Pool Construction, Swimming Pool Dealers, Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Private Swimming Pools

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Reviews

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10/05/2015

Overall

The worse ... installed my liner incorrectly and brought a huge cover that take over my entire back yard. They were drinking the whole time! they removed my cover and did not was it. They came to see my at 9 p.m. at night. I should not even give anyone a heads up, I should let his business continue to fall. Sad!

05/07/2012

Overall
I am very much looking forward...

I am very much looking forward to another summer. I have consistently been pleased with Rafael and his crew. They put our pool in a few years ago, the guys open it and close it for us and also help us maintain it. They are easy get in touch with, charge a fair price for services and are a professional bunch of guys. I would absolutely recommend Rafael’s Pool Service.

05/03/2012

Provided by Citysearch - 
Overall
Excellent work

We had Rafael install a pool at my parents’ house for their anniversary present. My mom has always wanted a pool at their house so my siblings and I all agreed this would make a great present. Rafael really came through for us too, the pool turned out beautifully and my mom just loves it!

06/23/2011

Provided by Citysearch - 
Overall
I recommend Rafael Pools for all your Pool Services

Excellent work at a competitive price. The employees were skilled craftsmen who knew their trade. This company will stand behind its work

06/21/2011

Provided by Citysearch - 
Overall
Good Service

Rafael's Pool Service & Maintenance, Professionals returned my call for service request within minutes and scheduled service call the next day. Rafael diagnosed the problem with my Hayward pool heater very quickly and replaced the ignition control. Price for parts & labor was extremely reasonable. Knowledgeable, courteous service. I will contact them again for my pool service needs. Wonderful company. I am so glad I found them.

06/10/2011

Provided by Citysearch - 
Overall
Unreliable, Discourteous, Unprofessional

This pool company is a disgrace. They are completely unreliable.
First, my husband made two separate appointments with Rafael. He didn't show up to either one. We risked, leaving our fence door unsecured, both times to give his staff access to our backyard and they didn't even call to cancel. Then they showed up on a random day without notifying us and without the proper equipment to do the job.
The only reason we called him was because he installed our pool and used the cheapest lining possible It wasn't even installed properly. We have huge wrinkles in the bottom of our pool. Every year he needs to use a blower to smooth out the wrinkles, before we can use it. He needs to invest in communication skills and business etiquette.
I could see this business going down the drain.
He needs to stop being so greedy, and doing choppy jobs. Stop hiring inexperienced, clueless people.

05/14/2011

Provided by Citysearch - 
Overall
wow I am awed

I have never seen such rain in my life, naturally I was putting in a built in pool, in a low area. Rafael's staff worked every day, before, during and in the rain. I am in awe at the work, the mess is unbelieveable and these gentlemen clean as they go. I did not have to call Rafael once, they took over and did everything without my having to inspect a thing. I highly recommend Rafael and his staff. They are without a doubt the best, best prices, best work and a pure please to have had them give me and my family a new pool.

08/17/2010

Provided by Citysearch - 
Overall
Worst pool service company

left my pool without service during 4th of July. They try to charge you for things their unprofessional and dishonest workers damage.

06/24/2010

Provided by Citysearch - 
Overall
Completely Satisfied

I had a pool installed by Rafael right before Memorial Day and I couldn't be happier. He told me four days from start to finish and he was done on time. I had 5 other pool companies come by and give me quotes and Rafael gave me the best price with the most upgrades. I have a Heyward filter, Aqua Rite salt water generator and the heater is AMAZING I couldn't believe how fast the pool reached 85 degrees. I wanted the pool installed in one area and Rafael suggested another area - at first I wasn't too convinced but I am glad I took his advice we have so much more room for my kids to run around. I couldn't be happier we had a positive experience and I am glad we chose Rafael. I highly recommend him.

06/13/2010

Provided by Citysearch - 
Overall
Seems like he only wants large jobs

I called this company for an estimate, he seemed like the 22k quote he gave me was a small job. The equipment that was included in the job was at best 2nd rate (sand filter, no name heater )and he seemed as he was rushing and did not have time to fully answer all of my questions.
Now we all know that times are hard and 22k for a pool and not including the electrical,plumbing, concrete, removal of the existing concrete... well all this can add up... so an educated customer is the best customer... he actually wanted to charge an additional 1800.00 to remove 100 square feet of concrete.... that's 180.00 a square foot!!!!
The best is that he has 2 young ladies answering the phones and neither one knows what the other is promising.... Sorry but some other pool company got the job.... same price, no extra for removing the concrete and 1000% more professional than Rafael's

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Rafael Pool Service

152 Graham AveStaten IslandNY 10314

(718) 816-7622

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