When a dog is taken into a shelter anyone can just walk in and say that a certain dog is theirs. People will try and do that so they don't have to pay a fee. When a place asks for documentation and photographs they are making sure the dog is going to the home it is supposed to go to. The person who is complaining about this should be thankful that they did that or else that dog could have gone home with anyone before the family even got there. A cell phone picture is not good enough, those could be pictures from anywhere, a computer, a picture of a picture, something downloaded from a website. I went to this place to look for a dog and they were very knowledgable about each every dog that was being kept there and were extremely helpful.
God Bless the staff of M.A.C.S. they do a great job and work under impossible conditions, as all animal selter worker do. They deserve a bug hug and a pat on the the back for taking of, and giving a voice to Gods creatures who would otherwise fall thru the crack's. Please pray for the animals and the people who work so hard to reach and the ones who can't be reached.