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Liberty Travel

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Business Details

Unbeatable Prices - Unbeatable Experts

Hours:

Regular Hours

General Info:

America's Vacation Experts, Liberty Travel is one of the largest, most experienced travel agencies in the United States. Founded in 1951, we currently offer 160 convenient store locations staffed by more than 800 Vacation Experts.

The place to go for a superior level of customer service when booking travel, at Liberty Travel you will plan your trip with a Vacation Expert, a knowledgeable professional travel planner who is here to offer insight to destinations, hotels, sights, travel documents and transportation. Our Vacation Experts plan and book a wide variety of trips, including vacation packages, honeymoons, cruises, escorted tours, group travel and flights.

The Caribbean, Mexico, Europe and Hawaii are favorite destinations for our customers, but we also have many travelers who come to us to book trips to Asia, Africa, Australia, Tahiti, Fiji and many other destinations around the globe.

At Liberty Travel, we are always willing to go out of our way to make sure your trip is the best it can be at a great price. To make sure you get the best price possible, we offer the Price Beat Guarantee - our promise that if you can find your trip for a cheaper price, we'll beat it.

Extra Phones:

TollFree: (800) 447-2619

TollFree: (888) 909-3500

TollFree: (877) 999-2101

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Payment method:
amex, discover, visa, mastercard
Location:
Ridgeway Shopping Ctr
Neighborhood:
Newfield - Westover - Turn of River
Categories:
Hotels, Steamship Agencies, Cruises, Travel Agencies

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Reviews

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04/21/2009

Overall
Unsatisfied

My wife and I used Liberty in Stamford CT to book a 5-night trip to the Caribbean. Although we indicated a preference for something akin to a Marriott or Sheraton, they assured us the 4-1/2 star hotel was much better. When we arrived, they clearly had no record of our reservation. It seemed as if the hotel had been built and furnished in the 1970s, and maintenance was not particularly important. Even some of the amenities listed were not in the room (DVD, etc). The view was of a parking lot. When we called Liberty to express our dissatisfaction, the response was "what do you want us to do about it." He also suggested that ratings were all they had to go on – what were they supposed to do? I suggested that, as a travel agent, my thought was they were the “travel experts”. If they were unable to provide anything beyond what I could find myself on the internet, what exactly was their role? The subject was quickly changed. We asked that they find us an alternative hotel. The agent said he would try but it was a holiday weekend and so he might not succeed. After waiting for a call back from them for more than ½ hour, my wife made a call to the Marriott, who directed us to call one of their affiliates. We booked the room in less than 10 min after we had started to look. We called Liberty again. They expressed some surprise that we had found a room – we can only wonder if they had tried at all. We were able to retrieve our voucher and did get a refund, so that was a positive. We talked with friends afterward who also had negative experiences with this agency, so we will be staying away from them.

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Liberty Travel

2367 Summer StStamfordCT 06905

(203) 357-1300

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