I had to fly into St. Louis at the last minute because of a death in the family. I was stressed out and in a hurry when my flight arrived and the shuttle took us to Enterprise to pick up my car. The service was AMAZING...I wish I could remember the name of the woman who helped me. She was friendly, knowledgeable and fast...and she provided me with some much needed comic relief over our mutual college football interests. That interaction set the tone for my stay. As usual, the car was satisfactory and I had no problems with check in or check out. I will continue to use enterprise for car rentals.
Up until this last rental, every rental from National was satisfactory. And pick up at Lambert International Airport is convenient. I was enjoying my Emerald Aisle privileges until I learned others in my circle of friends and family are maintaining their rentals for one week at the same price I pay for a four day rental, I am curious to know why. A weekly rate opposed to a daily rate would do me well. Other than the price discrepancy, the people at National and Alamo have been kind and the availability is excellent. Sincerely, Kim Daniel
Unbelievable customer service!! I accidentally locked the keys in the trunk of my rental car when I was at the curbside check-in. I called the National Car Rental desk at St. Louis airport in a panic because I didn't want to miss my flight. The Manager and associate both came to my rescue and not only got the keys out of the trunk, but also drove the car back to the return center for me. WOW! Not that is customer service. I do travel a lot and plan to use National car more in the future. Thanks so much!