My husband and I went in yesterday to purchase better bikes than our last bikes (from Walmart 18 years ago). We had the best experience!
We were greeted by David who asked us lots of questions about what we planned to do with our bikes, where we wanted to ride, what price point we thought we were interested in, and then he started showing us bikes. He started on the low end of the price spectrum, told us about the features of the bike and what we could expect from it, then he sent us off to ride the bikes, telling us to take as much time as we needed, even suggested a safe route as we don't live in Springfield.
When we came back, he had the next better bikes ready for us to ride, already adjusted for our heights. After the second ride, he asked how each one felt, went over the features and differences, and asked if we had any questions. There was no pressure to buy.
We purchased two mid range comfort bikes for fitness and recreational riding. My husband is a tall man and the largest size frame they had in stock was too small according to David, so he ordered one from the manufacturer at no extra cost.
After the sale was completed, my new bike was wheeled into the shop for the once over. David loaded my new bike in our truck and continued to visit with us for several minutes. It was a wonderful experience overall and every bike purchased there gets free tuneups for life.