The guys who work here are really friendly, so I desperately want to like this place. But every experience I've had with them since my bike purchase in 2012, has been terrible. Every time I've asked for my shifter/derailleur to be adjusted, I leave with it just as bad as before. Whatever I ask them to do takes forever. It took 14 days for them to replace the rear brake. That was half a month of me walking miles to work every day without my bike, only to call Springfield Bicycle Company seven days in and find out that they hadn't even looked at it yet. The worst part is they didn't even fix the problem I brought the bike in for, despite telling them twice (once in person and once by phone because they didn’t listen when I dropped the bike off) what I wanted fixed. Also when I brought my bike home I discovered the tail light was missing. Over all, they're really polite to your face, but the product and services are dreadful. Every time, I come home upset.