First, I am a female and I did not use this towing co by choice but rather through my cellphone carrier roadside service. To start, I waited 30 minutes past the ETA given (which was already 70 min) for a local towing truck at 9:00 in the morning, then the driver went to wrong address, called me asked where I was, I told him he was at wrong address and explained my location, he then sighed and hung up on me. Once he arrived 5 more minutes longer to wait, the driver got out of truck, never greeted me or spoke until finally he ordered me to put car in neutral and turn wheel. He proceeded to load car on tow truck. Never spoke to me again so while he finished I got in my son's truck to wait since it was hot and i was in my business attire. When he finished he never came to have me sign an invoice, confirm where my car was to go or tell me he was leaving...merely drove off with my car. I had to call the service center where it was to be delivered and ask that they let me know my car arrived safely. Called manager and he apologized and said guy must be having a bad day...he has worked for me 6 years. This towing company did not provide any type of customer service or come close to meeting the expectations of me as a customer. I have notified my cell carrier of the incident and will not be giving this small company towing an opportunity again, given a choice.