Phillips 66

My 11 year old daughter had received 2 phone calls on her cell from the FF store #7 and I called to let the store know that it was a wrong number in case they were trying to reach someone different and had the wrong info. I called in the evening 5:15 on 10/28/15 and Ed answered the phone. He asked if he could put me on hold and I said I just had a quick question and he said "you're just going to have to wait" and laid the receiver down. I could hear him talking to customers and helped at least 3 before getting back on the phone. He wasn't very friendly to me or when speaking to the other customers. I let him know my daughter's number had been called and asked if he could pass on the info that it wasn't a contact number for who ever they were trying to reach and he told me it wasn't his problem and that I needed to call back tomorrow and talk to Lisa the manager. I then asked if he could take down the number and leave Lisa a note and he said "I don't know anything about a phone call or number . I don't want to know anything so call back and talk to Lisa since she's the manager and I'm just a cashier." I told him he wasn't very good at customer service and that I would most defiantly call back and talk to the manager.

They are fast and most of them are friendly but there is one guy that works there that always has a sour look on his face and comes off snappy!