1533 S Enterprise Ave, Springfield, MO 65804
the power to simplfy
Sales: (877) 302-7466
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I've had mediacom since they took over telecable at least 15 years ago I see all these bad reviews and over the years I've figured out especially regarding Internet service most people don't know how to do basic maintenance on their equipment and that's not mediacoms fault. I will always have the Internet service with them because hands down nothing in this area can compare and Google fiber will not be here anytime soon. When I had the cable and phone service never had a single problem and the few times I did I had reasonable service granted I was told by one cms agent that hdmi was not good quality and I should not use it. Mediacom is gold
MEDIACOM HAS THE WORST CUSTOMER SERVICE IN THE SPRINGFIELD, MO AREA!
Mediacom has the worst customer service in Springfield, and their staff doesn't seem to care one bit. I have been having trouble with my wireless router, so I called customer service and the computerized system went through it's troubleshooting protocols with no improvement. At that point I asked to speak to an agent, and she proceeded to go through all of the same protocols that the computerized system had already done, still, no improvement. So I told the CSR that I wanted to trade in my old router for a different one, at which point she told me to take it my local office for a trade-in. I drove all the way across town, got to Mediacom's offices, and there was a line out the door, with only two customer service people working the counter. They didn't bother to call for help with the growing crowd, apparently preferring to simply let us stand in line for upwards of 30 minutes. When I finally got to the counter, I was told they would have to check the warehouse because they didn't have any behind the counter. After calling the warehouse and getting no reply, the woman simply walked in the back, stood there for a minute pretending to check, and came back out to tell me they didn't have any wireless routers. I can't believe the woman on the phone even sent me over there when they had to know there were no other routers to trade. All in all, I wouldn't recommend Mediacom to my worst enemy, much less a friend. Do yourself a favor, and avoid doing business with this company at all costs.
The customer service is horrible. Every time I call it is always the customer is an idiot attitude. Two months they tried to charge me data overages and thank goodness I log all traffic coming in and out and I was able to prove to them that they were double tracking my internet usage. I would not recommend.
We moved from a Charter area to a Mediacom area. When we were with Charter, we paid $30 a month for 30mbps internet. It was an amazing deal. When we moved to our current location, we discovered that Mediacom was the head of the oligopoly isp's in our area. Mediacom makes you sign a contract for starters, where Charter did not. Mediacom says you can get a discount price for a year and after that, the price goes up, and there is no way out of it because you are part of their Nazi contract. Anyhow, when we signed up for Mediacom, my fiance arranged our contract to include us to have 30Mbps for $30 a month for a year, and then normal pricing thereafter. We had to pay an installation fee (which Charter is willing to waive for your business), and we were given a dox2 modem. With 30mbps, you would think that their "trained" installers would know that a dox3 is required to get maximum results out of 30Mbps. So we called and explained the situation and was told that there would be a service fee for them to bring us a dox3 modem (even though it should have been installed at the time of service!!). We said no way and drove 45 minutes to pick it up, and 45 minutes back. After we had hooked up our dox3, we noticed that speed tests were showing (hardlined, not wireless) 12-15Mbps. So we called and had to wait and wait and argue during the call to make them understand that we were supposed to be signed up for 30Mbps for the 15Mbps price. They didn't believe us and said they had to get supervisors involved and investigate. We waited a few days and called them back to confirm their findings. So we got what we had originally signed up for, but only for a short while. We called back and explained that we were getting around 13-14Mbps and the Asian lady said that there was nothing they were going to do about it unless it fell below 12Mbps. How frustrating! Why are we not getting what we were promised?!?!!? I am seriously about to get a petition going to get Charter in our area. I am SURE that Charter would love all of the dissatisfied Mediacom customers. I am sure all of the dissatisfied Mediacom customers would much rather be paying $30/mo for 30Mbps and not have to sign a Nazi contract. Our area NEEDS Charter to force oligopoly companies like Mediacom to stay competitive and customer focused. I am sick of Mediacom!!
Update: As of today after calling in the first time, had to scan the contract and email it and requested a resolution call back. No resolution call back. Called back in myself, and got an amazing customer service rep. I told him the problem and he immediately responded that he would take care of my issue. My jaw almost hit the floor that I didn't have to argue with someone to get what we were promised. Though, I did find out that we have been going without what we were promised for 8 months. Was told to go to the local office to get credits added to my account. All we are wanting is our 8 months back for the second half of our contract since there are only 4 months left on the first half of our contract. Hopefully good customer service prevails at the local office. I will update. I was just happy to not have to fight tooth and nail to get what we are contracted for today. Thank you cx rep!
They're more like MediaCON.
When you get your bill check it carefully. If there is a problem call and document every call. Place a complaint with the FCC right after you speak to them. My roommate has had a billing dispute (totally Mediacrap's fault) and three months later it's still not resolved. I would go with any other company if they weren't a monopoly. Get satellie and go with AT&T DSL. They're not much better but I'd give them my money before I gave any more to these blood sucking alleged thieves.
Make sure your ask for a receipt and keep it forever! They will screw you. We have never missed a payment or been late and somehow when we wanted to add internet to our exsisting cable they said we missed Aprils payment and here it is almost July and they said we paid May and June. How is that?! Plus they admitted that we have a perfect history. They also screwed up our phone number, address, and there are 2 other people in this town with the same first and last names as us.