Compass Restoration

Our house flooded and our insurance agency recommended Compass.



The work began okay but halfway through the process Compass stopped repairs and disappeared. After a couple of days I got in touch with Compass to find out that they'd started a job with ANOTHER customer. This may have been okay if they'd ASKED us or told us that the other customer had an emergency.



Eventually they got back to work but slowly and with less than desirable results. We eventually told them not to worry about the remaining repairs because we just wanted them out of our house.



Now, a couple of years later, we had our toilet replaced only to find out that the plumbing work contracted by Compass, Arnie's Plumbing, has been leaking waste water into the floor and crawlspace ever since Arnie's re-seated the toilet.



When contacted Compass passed the buck to Arnie's Plumbing and Arnie said they only guarantee their work for ONE year.



Insurance may have paid for our flooded house but I had to pay $500 to have water and mold damaged floor replaced. Thanks, Compass, we hired you to clean up water damage and PREVENT mold, not INDUCE it for the next few years!