I've visited this store five times now. The first time to drop of shirts to be laundered and pressed. The second and third times were unsuccessful attempts to collect my shirts as they had been temporarily lost. The third visit was quite comical, I thought I was in a Seinfeld episode. I received a call saying the shirts were found and were waiting for me at the store. When I arrived at the store the third time (without my ticket since they kept it while they looked for the shirts) the nice little old lady just kept telling me "I'm sorry dear but I didn't do any shirts for that name." I had to suggest to her that perhaps I could leave my name and number and someone else might call me back. Ultimately my shirts were found (after I called their other location in Buffalo and talked to someone that remembered my name and my shirts). That's fine, they apologized and offered to deliver them to me when they found them. I declined the delivery since it was on my way home and accepted the apology as genuine. I would give them another try. I got home to find the worst ironing job I've ever seen. Wrinkles were pressed in all over the place. The shirts weren't wearable. My fifth and final visit was to return to show them the shirts. He said he could fix it but I told him after all of this I would rather just have my money back. No apology, not admitting that the quality was low, just an attitude of being bothered and a shallow offer of fixing them. He gave me the money and I won't be back. *Edited I received a call from Mr. Phillips asking me to take this review down. He was sincere in his apology but irritated that I posted the review. He informed me his body language was directed towards his staff (that he was disappointed in the quality they let out the door), not towards me. He let me know that normally he would have been there but he had to go out of town. The review remains an accurate representation of what occurred, but in the interest of fairness I've changed the rating as I appreciate the effort to remedy the situation.
1533 E Battlefield StSpringfield, MO 65804
From Business: As one of the leading Christian retailers in the nation Mardel Christian & Education specializes in Bibles, books, music, movies, gifts, apparel, church and educati…
2109 E Rockhurst St Ste ASpringfield, MO 65802
From Business: At the Greek Corner, we dont just create cool t-shirts, we create relationships. Our business is more about people than screen printing and embroidery. Our customer…
We have been customers of Scenic Cleaners and Paul Phillips Formalwear since my husband started having his uniforms cleaned there in 1989. The cleaning bill was very reasonable. Throughout the years all three of our boys, Lukas, Josh, and Caleb, all rented their prom tuxes from Paul Phillips. When it came time for project graduation for the youngest two boys, Paul donated money for every tuxedo rented for our prom. That was such a blessing. Then our oldest son, Lukas, was injured in Iraq, and after recuperating in the hospital for eleven months, he returned home for more rehab and to go through his medical discharge from the Army. During his hospital stay, he asked his girlfriend to become his wife. After returning from Walter Reed Medical Hospital and Tampa VA Rehab Center, they wanted to make it official. I went to Paul and asked him how much the tuxedos would be for the wedding. A few weeks later, I returned to pick up the project graduation check for our youngest son, Caleb's project graduation. Paul informed me at that time that he had been very busy getting many businesses to donated their services for Lukas and Emily's wedding in September. I was overwhelmed with gratitude for him and all the businesses that were willing to do this for our son!! Paul has been such a blessing to our family throughout this entire time!! Lukas and Emily had a beautiful wedding as a result!! A year later our middle son, Josh, and his fiance, Jessica, our now renting from Paul for their wedding. We highly recommend Paul Phillips and his two businesses to anyone needed cleaning and anyone about to get married!! With many thanks, The Shook Family
I recently had a huge wedding where we rented 15 tuxedos from Paul Phillips Formal Wear. A friend had told me about the great price and service he had gotten for his wedding so I thought I would ckeck them out. When we want to look at the tuxes at the store I could not belive all the different styles they offerd for $50 with shoes. After shopping the only 2 other stores in town it was a relief to find them considering they are about half the price of the other 2. They had a much wider selection and they are all on site. Jon and Paul him self waited on us took time to help us pick out the perfect tux and the colors we wanted. We picked up our tuxes on wed. before the wedding everything fit great on the guys local but their were 3 who went to a wearhouse tux shop where they live to get measured. They did not get in town until the day of the wedding at 7:OO am nothing fit the place they got measured completly blew their measurments. Pictures start at 10:00. I called Pauls store # to see what time he opened but at my surprise I got Paul himself his phone was forwarded to his cell. I told Paul what had happend he asked how soon they could be at the store he would meet us there and open early to fix the problems. By 8:15 he had remeasured the 3 guys fit them perfect and we were on our way to the wedding. I can not say enough about the service we got from Paul and Jon at Paul Phillips formal wear.