My mother-in-law had a lot of pictures on her laptop of all of her grandchildren. Well she got a virus and her laptop was crashing all the time, so we took her laptop back to the place that she bought it Best Buy (evil). After waiting in line for half and hour they told us that it would take 3-4 weeks minimum and it would cost $300 to fix the laptop and another $500 to retrieve the data from the laptop (ridiculous), she only paid $800 for the laptop to begin with in 2006. So as we were driving back home we heard on the radio an advertisement for Altec Computer Solutions and we didn't live very far from their South location (3845 S. Campbell across from Krispy Kreme) so we decided to stop by just to see how much it would cost. Their sales guys were extremely knowledgeable and very nice. They took the laptop over to the service counter and had their service guy look at it for a few minutes, took some of our information down and we left the laptop there. We got a call the very next day letting us know that the laptop was finished and that all of her data had been saved and was now back on the laptop as if nothing had ever happened. They only charged us $110 for everything. Since then we have come to Altec for everything. My birthday is coming up in two weeks and I'm having them build me a new computer, exciting.
I brought my computer in for repair and they worked with me to repair it. They were beyond my expectations! I will come back in the future!
After years of buying off of the shelf at Best Buy and screaming in frustration when I paid the bill for Geek Squad to fix my computer, I decided to try a local computer shop. I shopped around the local shops and was not impressed until I walked in to Altec Computers. The selection was great and they seem to have something for everyone. Even better, I checked their service rates and their service prices are way lower than Geek Squad. The staff was very knowledgeable and no matter what the question, someone on their staff knew the answer. I bought a new custom built gaming machine from them and it is awesome. The computer comes with a three year warranty and I didn't even have to stand in line and have the Best Buy guy tell me how stupid I am if I don't buy their extended warranty.
We had another local computer company coming to our business and servicing our computer equipment. Everytime they would come out and "fix" something, something else would be messed up. Because we are a business we couldn't have these kinds of problems so we decided to try another company out. An employee had purchased a computer from Altec and told us of his great expierence with them. We decided to give them a try. They were very professional and quick to respond to our service calls. We now buy all of our equipment from them and they do all of our service. We are Very happy that we chose to go to Altec. They are unlike any other computer company in Springfield. I highly recommend them!