Last weekend, I was blessed with the opportunity to marry my best friend. As someone who is very detail oriented, I was looking for a venue that would take the pressure off attempting to attend to those things in the middle of the reception. Wellington Place went above and beyond all expectations my husband and I had. We visited other venues prior to Wellington and were unimpressed by "here's the keys to the building, the rest is up to you" attitude at other similar venues. Wellington took the pressure off that task. We received several compliments on the quality of the food and service provided at our reception, which included 300 guests. Both Ryan and Andrea were integral parts of our special day and accommodated to each request I had. Our wedding day was stress free and we were truly able to enjoy our reception. I have been involved in several weddings in the past few years and lived in Springfield my whole life. If you are looking for real customer service, you will not find better in Springfield!
A review should be non-emotional. It should be a fair assessment of the product itself. Not a place to bash a company for things you didn't get that you think you deserve. Adding comments like &quot;they don't care about their residents&quot; or &quot;they just want to make money and not give good customer service&quot; are added fluff from people who, more than likely, are impossible to please and just miserable to be around. TLC has been wonderful to me and my 10 other friends who live at 6 different properties around Springfield. Have some of us experienced maintenance issues? Oh yeah. Has it taken TLC long to fix things? No. Why? Because we're understanding that we're not the only people TLC has to serve. If you are so unhappy, go live at a Wooten property or any of the other property management companies in Springfield for that matter. There's a reason that the TLC complexes my friends and I live at are always near full. Go figure.
This is actually my second time to rent from village Club. I originally moved into the 1847 Marsa building from 2006 to 2007 and moved to another property. I moved back to Village club in 2009 where I reside in a duplex that is part of the complex. Maintenance requests are handled in a timely fashion as long as no approval is needed by the corporate office If approval is needed I have had to wait as long as 6 months for a request to be approved. Once the local manager has the approval the work is done very quickly. Angel, the office manager is very courteous and conducts herself in a professional manner and go out of her way to make sure that residents requests or complaints are handled quickly. Likewise Jeff the maintenance guy is very pleasant to deal with. While the outside of the buildings do look shabby the inside of the apartments look very nice and some units have been renovated.