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Forest Park Eye Care

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Business Details

13

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Phone: (413) 733-5119

Fax Number: (413) 733-5119

Sponsored Links
Brands:
contact lenses
Payment method:
amex, discover, master card, visa, cash, check, paypal, all major credit cards
Neighborhood:
Forest Park
AKA:

Haradon, Tracy A, Od - Forest Park Eye Care

Forest Park Eye Care, PC

Categories:
Optometrists, Contact Lenses, Optical Goods, Opticians, Physicians & Surgeons, Ophthalmology, Eyeglasses, Sunglasses, Physicians & Surgeons
Other Information:

Price Range : Average

Specialties: Cataracts, Glaucoma

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Reviews

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08/09/2012

Overall
I was very happy with the expe...

I was very happy with the experience at Forest Park Eye Care. I brought in my prescription for glasses with no idea what kind of frames I wanted. Brenda from the optical staff helped me pick out a very cute black and white pair. She answered all my questions regarding what type of lenses to get. We even exchanged stories about our daughters. It felt more like hanging out with one of my girlfriends than picking out glasses. It was a great experience overall.

07/26/2012

Overall
I was very pleased with my vis...

I was very pleased with my visit. it was my first time at this doctors office, The front desk staff made checking in so easy and fast. I felt I recieved a very thorough exam, much better then my previous doctor. All of my glasses quesitons were answered and I was thrilled with the prices. I would tell anyone I know to go here!!!!

07/09/2012

Overall
As a new patient, I took my 4 ...

As a new patient, I took my 4 year old daughter and made an appointment for myself.

Every single person in the building went out of there way to smile and be friendly to a not-so-happy little girl. I was so impressed! My daughter left asking "When can we go back and see all my new friends?"



As for my experience, everyone explained things in a very easy to understand manner. They had all the newest computer equipment and the doctor explained everything to me very patiently.



Insurance and my copay, I was out in a flash. I am nor sure what the older reviews were referencing, but my experience made me want to write a review. Well Done!

claimed iconBusiness Response07/09/2012

We were made aware of this review by another customer. We sincerely apologize for the bad experience. We strive to exceed every patient's expectation. In your case, we failed to meet your needs, and are working to improve the customer experience. All staff are presently having customer service training, and Customer Service is an element that each manager is responsible to reporting on for every employee. We can not go back and undo the experience, but we will improve because of it. Thank you for your feedback! Respectfully Forest Park Eye Care

This listing has been claimed by a business representative.

12/30/2011

Provided by Citysearch - 
Overall
Terrible Customer Service

Several day after my eye exam, after selecting my glassesand frames( 560.00 worth of business),I recieved a call from Forest Park Eye Care indicating that due to a four dollar error on their part, they were holding up my order until I called to confirm that I would pay the four bucks.( lost five days).When I finally went to pick them up, I waited 45 minutes to recieve them ,somehow my name was crossed off the waiting list, I spent over an hour picking up my glasses.Time to find a new provider!

12/05/2011

Provided by Citysearch - 
Overall
Horrible Customer Service

Been a long term customer and found myself in an emergency situation. They refused to help me and were extremely unprofessional and rude.

Extremely expensive and terrible customer service.

Highly NOT recommended.

10/17/2009

Overall
Terrible service

Office staff was inept and clueless! Rude, unsympathetic, poor customer service! After 4 visits to the office and countless phone calls, I was still without a pair of glasses. I called another local eye care office, got an appointment the same day, and was able to order the glasses that the staff at Forest Park Eye Care informed me that my insurance wouldn't cover, and received them 3 days later. Look for another eye care provider - skip Forest Park Eye Care!

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Forest Park Eye Care

453 Sumner AveSpringfieldMA 01108

(413) 733-5155

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