Update: They did finally show up (on the third scheduled repair appointment), and when they did they were courteous and solved the problem effectively. So, these guys are true to their word, and are probably just ironing out the kinks in a new business. Still, beware that scheduling is problem for this business. Read below for full story. At first I thought these guys were great. They gave us what seemed like (and probably was) a very fair price on a nice washer/dryer set, and were willing to work with us on the timing and logistics of the delivery. However, when it comes to executing on their promises, they leave much to be desired. We scheduled a delivery between 11:00am and noon - they showed up around 4:00pm. Because of the late delivery, I wasn't there (my partner was), so it wasn't until well after the delivery guy was gone that I got a chance to look over the machines and note that one of the adjustable front feet for the washer was so rusted that it could not be adjusted to level the machine. Thinking I was lucky I had a warranty, I called Metal Men, who agreed to send someone out on Friday afternoon (the washer was delivered on a Wednesday). The repair man never showed up, and when we finally called to find out where he was, we were promised a call back that never came. Eventually, we gave up. We called again on Monday morning, and scheduled a repair man to come between 10:30 and 11:00am on Tuesday. As I sit here it's after 4:00pm on Tuesday, there's no repair man, and once again the promised call back from the office to let me know where his is has not come. I don't know that they won't eventually solve my problem - in fact, I suspect that they will. However, if you value your time, and have anything better to do that to wait for someone who likely won't show up anywhere close to when they've promised, you might want to think twice about doing business with Metal Men.
This is a FRIENDLY place, with reliable pleasant customer satisfaction!! I have and will continue to refer my large amounts of friends and family!! And NO i do not own this business!! But for any business to have a complaint here and there is NORMAL not everyone will always be happy 100%all of the time. And most likely its just that person being seriously one sided, as i saw from that whole I-team investigation! What a joke! I'm sorry but there is ALWAYS 2 sides to every story. And 22news should start investigating REAL news rather than an angry woman!! Please give Metal Men App. a try! They are a growing business and DO put their customers first!! Trust me there appliances are a lot cheaper than big store names, not to mention safer than on to some sleezy C.L site,and meeting some stranger and putting yourself at risk to save a dollar, and on CL you have no clue what junk you are buying and if it breaks OH WELL!! At least with Metal Men App. its a safe, reliable and you know what your getting, and if something happens your not s.o.l you have the warranty. So think before you descriminate! I normally don't put responses out there but had to, I would'nt want someone missing out on going here like I almost did myself.Sometimes its hard not to listen to bad complaints! But I went anyways and wow I was shocked, and suprised and how this store is NOT 1 star BUT at least 4-5 star quality! It has saved me time, money, stress, being a busy mother. Not to mention a great experience with lasting quality! Before I know it I will have all my household app. from Metal Men Appliances!! Thanks for listening!
I bought a washer and dryer from Mitch and he was the most helpful person I have met. It's now about a year later and a part on my washer need to be fixed and it was done in a very timely manner. It will b done the same day if the tech is avalible. If not he will come and look at it that day. Looking forward to doing business with u in future