Springfield Yellow Cab Inc
- BBB Rating:
- Extra Phones:
Phone: (217) 522-7766
Primary Phone: (217) 523-4545
Phone: (217) 523-2424
Fax: (217) 522-7766
Fax: (217) 523-0522
Terrible company for years. Dispatcher always sounds annoyed when answering, gives unclear wait times. Cabs always, ALWAYS late. Have waiting 45+ minutes on 10-20 minute 'estimates'. Does not know addresses (or won't look them up if you're unsure), rude tone in general. If you need to be somewhere on time, do NOT use Lincoln Yellow Cab. I would rather walk through a mile of broken glass than give this company my money
Worst f----ing cab people ever. I wait at least 30 mins to an hour everytime. Management is super rude and not willing to work with you at all. "The customer is always rights" is obviously not one of their mottos because they'll argue with you, yes! The managers will. Been late to work 5 times. I'm currently waiting for a cab at a dollar general and I've seen 3 cabs drive past. Been waiting 40 min . Called 3 times, sent to voicemail twice, and when I finally did get ahold of them they told me "it'll be a while, were busy". Needless to say, this company sucks balls and deserves an F on every rating.
Horrible customer service & it's not even the drivers!! Although the drivers are quite impatient even after u have waited forever on them, they leave after being there for 3minutes. Then your call to complain & they yell at you!! Never will get my $ again!!
I have used this cab company for fifteen years now and encountered three rude cab drivers and a very rude dispatcher. Many of the drivers are courteous and understanding and there is at least one very nice dispatcher for the company. After tonight I will never call them again. I called for a round trip ride that normally takes 10 min to arrive. After a forty min wait I called to check on where the cab was to find they did not put the pickup in at all and she got rude then ordered a cab for me. When the cab arrived I was made to give a deposit, which i never had to do. The driver was rude and said that he was the boss and that no matter the complaint nothing would be done, that customers don't count and good luck with finding a different company since they have thirty cabs. They also harass you after your trip by calling you and asking if you still need a cab and when you answer their questions they act as though you are stupid and don't know what the color yellow is then proceed to get rude and nasty before hanging up on you.