I recently moved here to Springfield and was looking for a new salon. A couple of girls I work with suggested I go to Who Does Your Hair. The salon is very convenient to get to and is on my way home from work. The atmospher there was very casual. The salon is in an older home and they have a small staff of about 4 girls. I felt very comfortable there considering my last salon experience I was hurried and passed along between three different people. This place is different. The person who greets you is the same person who shampoos, colors, cuts, and styles your hair. I had my hair colored, highlighted and cut. My stylist took the time to do a personal consultation with me so she could see the vision I had for my hair. She was very experienced and knowledgable. My hair color turned out great and the cut is just what I've been looking for. I had a great experience at Who Does Your Hair thanks to my stylist Kassidy!
I am just now aware of the above bad review. Although it was long ago I still wish to say that as a small business owner, a couple of the biggest worries is bad reviews and troubles with employees or customers of course. I have always valued my employees and show that in every way possible. However, unfortunately, in management, there are always times that hiring becomes tough and letting someone go is always hard but sometimes a decision that has to be made. I also cannot leave my customers unmentioned. I love love love the customers that walk through our door whether it's one of my own or of another stylist. I value each and every single one of them. That being said, I hope that anyone can see my point and look past the above bad review. Thanks for your consideration and understanding.
I've gone to Untangled for a bit over a year & I would be willing to bet I am their most difficult customer. My scheduleing of appointments are usually a day or two before I need to get in, yet they fit me in. My worries are always calmed. And I would like to to add that they have never taken too much off, colored me crazy or styled me wild. They treat my like I'm a very part of their establishment. Needless to say, I love the service provided by the beauticians who work at Untangled on N. Grand Ave. East Springfield IL