Worst dining experience ever!
I have been going to Wolfies in Spring for a little over 3 years. I have always loved their wings and crawfish and good service, atmosphere and specials.
My boyfriend and I ate there last night and had one of the worst experiences ever. We walked in and the hostesses couldn't decide where she wanted to place us to sit. There were plenty of open tables but she had to talk to 2 other employees before deciding. After we were seated, our waitress came to take our drink order. We both wanted half sweet/unsweet tea. It took her almost 10 minutes to come back with just our drinks. Then after taking one sip, it was so sweet I couldn't drink it. We looked for her or any other waitress and help us but nobody came by. Finally I grabbed one of the managers and asked him to please fix our drinks. He did so with no problem.
It was probably another 10 minutes before our waitress to come back for our food order. I ordered 6 wings, curly fried and a side of ranch and blue cheese. My boyfriend ordered the seafood platter. When out food arrived, it was brought out by a person that worked in the kitchen. There was no ranch or blue cheese, so I asked him to please bring some. I decided to eat my fries while I waited for the dressing. I pick up the ketchup bottle and it is empty.
Again, I'm looking for our waitress and nowhere to be found. She finally came back by and asked if we needed anything and I said yes, ranch, blue cheese and ketchup. She brings back 2 ranch dressings and no blue cheese. She asked again if we needed anything else and I replied ""your manager"".
By this point, my food is absolutely cold and I am extremely irritated. The manager came over, I explained the situation and he apologized. He brought me fresh hot wings and my blue cheese. The man from the kitchen never even showed up from my original request for the dressing.
Our waitress finally brought us out ticket and we did not tip her for the unacceptable service. Our bill was $26.79 but to our shock and disbelief, my boyfriend checks his bank account on line and they ran the credit card for $32.15...a 17% tip. That is against the law and downright unethical.
We will never return to Wolfies and will be filling a complaint against them with the BBB.