So far, we have been pretty happy with NHVS. They still have our very sick 10-year old dog but he should come home tomorrow. He had complications from cancer tumor removal surgery at VCA Spring and we brought him here for 24 hour CCU care. Yes, their callback procedures and timing could be better but the level of emergency care and clear explanations were great. Dr. DeCiIlo can seem a bit brusque but I know last night she was dealing with multiple urgencies and I am sure she has to stay somewhat detached. That is no different that people ER docs. We all have a right to question procedures and medicines for our beloved pets, but making their best professional judgments on treatments, medications and handling are something these vets deal with all the time and are very well trained to do. Dr. DeCillo graduated from Texas A&M so I know she is a well trained vet. If you have a special requirement (handling or otherwise), you should tell them up front! It is very difficult, but if you can remain calm you will get all the information about treatment and billing you need. At least that is my experience, even though I know others experiences are different.