American Carpet Cleaners Inc.
Spring Park MN
"We bought a Groupon deal for carpet cleaning for our residence to prepare it for our walkthrough as we are relocating to a different state. We called to make an appointment at 952-303-9066. The company was scheduled to "carpet clean 3 rooms and a hallway" for $59 and arrive between 9 and 11. When we scheduled the appointment we were not told to expect a call to confirm someone was home. At 10:16 a single call was made to my wife's phone, no message was left. Not knowing the phone number from 952-220-5809 and not being told when scheduling that a confirmation call should be expected she didn't answer it. At 11:29 she called the number back and found it was the company and the dispatcher said the window was missed. He said it was our fault because he left a message when he called. There was no message (and phone logs are available to support that). The dispatcher was rude, argumentative and called my wife a liar. They claimed there was nobody home (though we and a family member and our neighbors were all in the living room with the front door open the entire time waiting for the company). Finally he agreed to see if we can "just get it done" and hung up. At 1:58 we received another call from 952-220-5809. The person said he was the owner and this was to say they were able come out. At 2:32 they called to confirm someone would be home. The person arrived in a white unmarked van. They were told that we were interested in a staircase being done in place of the hallway. They informed us there would be an extra charge for each step. The person demanded a hard copy of the groupon coupon (an atypical practice and not previously mentioned that this atypical request was to be expected) and insisted this was only a maintenance cleaning. No such phrasing or qualification was anywhere in the listing, on the coupon or on their own website. The person basically spent 15 minutes to have the discussion, get water, wet the carpet and leave. That was for about 500 sq ft. When I called the guy was immediately on the defensive, claimed there were two women at the house, he called 3 times and left 3 messages, that he offered and explained what a deep cleaning was (all of his assertions were false) and called me a liar 3 times during the 8 minute conversation. He said he is the field worker, co-owner and dispatcher. I told him, after letting him talk about how this rug wetting service normally costs $160, that I have had these services done and never has that kind of space been completed in under 15 minutes and found to be acceptable. He asked, "if you've used others then why call us?" "I mistakenly thought that being on Groupon meant you were interested in expanding your customer base and I was giving a company a shot to earn new business with referrals." Anyway, that is our experience with American Carpet Cleaners, aka Vinny's Cleaners, aka ABC Cleaners (after some research I have discovered that the 952-220-5809 number has been associated with each of these business names within the past 5 years.) *** UPDATE *** The owner got in touch with me and apologized for the whole experience as well as graciously (and quickly) sent a full refund. He also mentioned that the problem that was central to the service issues has been rectified."