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(615) 355-5822Visit WebsiteMap & Directions5226 Main StSpring Hill, TN 37174Write a Review

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Phone: (615) 837-6453

Fax: (615) 355-5899

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discover, master card, visa, cash
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Orthodontic Care Of Tennessee Pc

Tennessee Orthodontic Care Spring Hill Location

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Insurance: Delta Dental PPO, Delta Dental Premier

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DS
David S.

10/26/2013

Overall

I had a braces consult appt. set up for two children, TOC called ME to reschedule for a better time. Everything seemed pretty good, and Steve, the OM, had communicated via phone and email 2x to help us prep the paperwork. So far so good. We arrived a couple minutes early, the receptionist greeted us by name and said hold on, as she took a call. A few minutes after waiting on her we went back to the window and dropped off the paperwork we had downloaded from their website and had prepared for the appt., 15 minutes later she came out and asked for a HIPPA signature. In the 45 minutes we waited we watched 6 other people, including another new consult come in and be taken back to the Dentist. We listened to TOC tell a new patient how they charge for missed appts. Well as far as I'm concerned TOC missed my appt. by over 45 minutes, not a good first impression. If someone would have just come out and talked to us to explain why we were the first in and last to be seen, we might have been more understanding, but that didn't happen until we got feed up and left. About 10 min. after we walked out, the office manager noticed we were gone and called to apologize and explain he had new staff. I will add a star since Steve had that professional courtesy. You can do the math on the lost revenue of 2 sets of braces. I think we all know that had I been 45 minutes late, without communication, there would have been a charge and a cancelled appt. I think what most troubled me was that THEY called to reschedule and picked the time because it would allow them to service the consultation visit better. I wish it had worked out better, because their Sat./Evening appts. and payment options are the best in town.

Details

Phone: (615) 355-5822

Address: 5226 Main St, Spring Hill, TN 37174

Website: http://www.tnorthocare.com

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