Their customer service is terr...
Their customer service is terrible. I waited over a month for a TV to come in! I purchased a TV February 28, which was supposed to be in stock in 2-3 weeks. After 2 weeks I called to see if it had come in. The person I talked to asked if I had talked to my sales person. I said no. He then asked if there was anything else he could help me with. I said no, and that was the end of the conversation.
March 20- I called the following week and talked to the manager, John. He said that the TV I ordered wasn't coming in and he cold offer a newer upgraded TV in exchange for an extra $100. I agreed and went to the store to make the extra payment. John then said that the TV should be in the following week. He showed me which TV I was getting instead.
I called the following week to check and see when I could pick up the TV I ordered. Matt the sales manager told me that it hadn't come in. At this point I was beyond frustrated, and told Matt what was going on. He said he understood and was apologetic about my situation. He offered an exchange which was far less superior than the TV I ordered. I went up to the store to see the TV he was offering as an exchange. I didn't like the TV which I was able to compare side by side with the TV I ordered, they were right next to each other on the display. Matt told me that they just got the display model in that week, which confused me since i saw a demo of it the previous week. Matt said that they were supposed to get a shipment the following week and showed me a fax they got from their warehouse saying they were getting several.
April 6- I called the store again to see if my TV was in yet. I talked to Matt who said the was in, and came in the day before...again, no phone call!! I went to pick up the TV and asked the sales associate about the 3D glasses that were supposed to come with the TV. He said they weren't in yet and they would call me when they came in. I said no its ok I know no one is going to call me so I'll just keep checking in with you guys. He then went into the back room and asked when they would be in and came out with the glasses. He said that they were for another customer who had also been waiting a month for them.
In this whole process I never got a single phone call when the first TV ordered wasn't coming in, or again when my TV was finally in. From start to finish this process took well over a month, and to top it all off their customer service is appalling! If you're going to buy from Video Only, get something in stock or you'll be waiting for some time to get your product!