I started shopping at northwest seed and pet when it was called northwest seed and insecticide. That was over 50 years ago. The employees were very friendly and courteous to the customers. Employees have come an gone over the years, but i still find that the core employees are still friendly and courteous to the customers. I have never found an employee that did not try to help me find what i was looking for. I left the Pacific northwest for almost 15 years and then returned and found that the good customer service was still the same. Way to go northwest seed and pet.