Spokane has only one quality Truck Stop which is on the outskirts in Cheney on I90 about 12 minutes from the 3rd Ave Enterprise Location. After making an online reservation I called 3 hours in advance to say I was ready to be picked up but there was no hurry. Crystal told me I was too far out of the area and they couldn't afford to have an employee pick me up that far away. I waited an hour and called back to ask if she could make an exception and she relented but made it clear that there was no way I would be given a lift back to my truck after my 3 day rental was up. I will add that she was quite professional though in her telephone manner. A fine young gentleman named Gabriel picked me up and handled my rental procedure efficiently and professionally as he was trained to do. I think if someone promoted him to management it would be a compliment to this location. The car itself was fine except for the gross stains on each and every seat. When I returned the car to the store I stated that I could use a lift to exit 272 and was introduced to an exceptional employee named Mike (a veteran) that shared that he loved doing his job and it showed. Although he wouldn't tell me how much he was being paid, i know by fact that Enterprise only pays his position about minimum wage which for Mike that is a disgrace given the quality of his work and his history. I also know that iit isnormal for Enterprise to pick up and drop off Truck Drivers at the Petro where I was with no problem, so what was the deal with Crystal and the so called company policy? A better policy would be to offer and advertise that Enterprise gives free upgrades or 20 percent off to truck drivers since they are the backbone of our economy! So in closing I had an acceptable experience as usual and would like to thank Gabriel, Mike and the girl who did my check out (Jenna maybe ?) In future be careful about the "we pick you up" thing because if you are in the wrong place it could add $80.00 in taxi fees to your rental endeavor.
Great car, and great service, except for two items. There was no owner's manual in the car, and I was not given instructions as to how to open the fuel filler door. Took me five minutes to figure it out. Also, you gave me two key fobs plus an additional key, but they were all on one key ring that could not be opened. Multiple keys do not help if I cannot separate them, so I am left with a large, heavy key ring, which I would much rather have something smaller and more manageable.
The overall rental process went through my insurance company. Enterprise prides themselves on we'll pick you up and drop you off after renting a car through them. They fail to tell you that at Airport locations they will not honor this process. I picked up my car from the airport due to convenience to my home location. They should make this policy known on their commercials. Every person I've ever talked with, had no idea about this.