KPS Management

Worse Rental Experience We've Ever Had!



A previous rental plan fell through and left us in a pinch to find a new place to live quickly within our budget, so we found the Amberwood Club apartments managed by KPS Management. They were overpriced for how nasty and old everything was, but we had to have somewhere to live. The carpet had stains, burns, and was literally shredding. Most of the drawers and counters were falling apart, the place was not as clean as it should have been (inside or out), we did considerable cleaning upon moving in.



They were missing the necessary grate and screen for the fireplace to make it possible to even have a fire.....kind of an important thing for the price you're paying to enjoy a fireplace! We put in a work order which probably made its way to the circular file folder as there was still no sign of it at the end of our 6 month lease.



We had to move out early due to my husband's job out of state and paid almost 2 months extra. I can understand no mercy in policies (though nowhere in our written paperwork that we were provided was there any lease breaking penalty spelled out), this is business afterall.



So almost 2 months later, we had a family member come to do the walk thru. We were charged for 4 hours @ $25/hour (let's be honest, they probably paid someone $10) because (per their representative "no matter how small the mess, we have to charge that minimum for someone to come out and clean it up"..).one "mess" that automatically meant they took $100 out of our deposit? The fact that there were leaves that blew onto the back deck that we had left in broom swept condition. The kicker-when we moved in....do you think it was broom swept? NOPE!



They were extremely neglectful in returning phone calls and arranging timely walk thru appointments. Once they have your money, why would they care to return your calls afterall? Their representative was adamant that we had been issued a key that we never were (and was not in fact needed at that property). I don't like being called a liar. Luckily, after my advising him I would spread the truth of their deposit gouging and dishonesty, it looks like they didn't charge us for the imaginary key afterall (not that you can tell as they did a poor job of itemizing any charges, despite my request).



Their letterhead says "Quality Rental Housing, Affordable Prices, and Unbeatable Service". Pretty much the exact opposite of what we experienced. I would NEVER recommend working with this company. Very dishonest, very poor quality.