I have had four pets spayed/neutered here without any hassle or difficulty. This is a lowcost center that is setup very similar to a quick clinic or "neuter-a-thon" - no frills, just basic service - shots & surgery. There is no one-on-one consultation, just basic drop off & pickup. Very orderly and clean process though. This is NOT a substitute for my vetrinarian or where I would take a sick animal.