- General Info:
- PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Spanish Springs PetSmart today!
- All Living Things, Authority, Grreat Choice, Marvel, Natural Choice, Simply Nourish, Top Fin, Top Paw, Top Wing, Toy Shoppe, Wellness
- Payment method:
- amex, master card, visa, check, cash, discover
- Sparks Crossing
- Pet Services, Pet Food, Pet Stores, Pet Training, Birds & Bird Supplies, Pet Grooming, Aquariums & Aquarium Supplies, Dog Training, Tropical Fish, Pet Sitting & Exercising Services
I was extremely disappointed with the customer service in the Grooming Department at this location. They charged me for a mini poodle when in fact my dog is a toy poodle. I had paid ahead of time and noticed the mistake when I returned to pick up my poodle. I assumed it was an honest mistake, but when I pointed it out to Robin, the grooming supervisor, she was very rude and did not want to correct the error. She also told me if I came back she would charge me $20.00 extra because a groomer has to spend extra time on poodles. Of course groomers have to spend extra time with poodles, and that's why they cost more to begin with. When I asked to take my dog, she refused to give him to me because my receipt, which showed that I overpaid, was not correct. I had to get a manager's approval to both refund the $5.00 extra that I paid and to get my dog back. Don't worry Robin, I won't return to your store. It has been 6 weeks and Petsmart has not responded to my complaint letter.
I am so sorry to hear that you had a less than satisfactory experience in one of our grooming salons and that it has yet to be resolved by our company. I manage the Mae Anne grooming salon and would love the opportunity to win your business back. I have no formal contact information for you so if you are interested please contact me.