If ever I try to rent a car I would want to deal with the Best Manager by far Darius Smith at Southside location at Nolan, Mr. Smith goes beyond his job duties. A pleasure to meet a person that exceed my expectations. When ever I have had my car in for service I would always have to rent a car for whatever reason beyond the service dept. control. Mr. Smith has attended to my personal need. He shows knowlegeable and personal touch in how your needs are met. Would recommend him to my family and friends who come to visit on occasion. Knowing he will take personal care of your needs.
If your not an Emerald Club member, go onto their website and become one, it's free. Love that I can just get in my car and go, no lines to wait in, no paperwork to fill out. Saves you so much time. YOU choose your own car. I have used other rental agencies that have been a few dollars cheaper and I will never make that mistake again. The customer service from National is far superior to the others, their cars are cleaner, newer and just overall a better "Car Rental Experience". I have always been very pleased with the overall service of this company.
I have other Enterprise RENT A CARS closer to me but I will only go to this location as their service and communication is outstanding. They were very responsive and professional. This location does their job with a passion. This location mirrors what your media advertisement portrays - Truly caring about customer needs. Your new manager is outstanding! When the opportunity arises consider putting him in for a promotion!