I originally started out on a three day trial in which a rude, lying and disrespectful female manager had lied directly to my face telling me that it was only a one day trial. In which, it turned out to be a three day trial. I did enjoy the trial offer, getting me familiarized with the location, its clientele & equipment. Yesterday, May 13, I came into the gym and paid the appropriate fees and received my key fab. I came in today with my son, and yet again was approached by this very rude individual telling us that my son was not allowed to assist me with any equipment because TECHNICALLY it was TRAINING ME. To my surprise I have noticed that every where I look, I see others even strangers helping one another out. So if this is the case wouldn't this be a INDIVIDUAL training session? The female manager with long black hair of middle eastern descent began following us around the gym harassing the both of us. Continuing to be immature, argumentative and making sure to escalate the situation. Then about 20 minutes later, I see the two police officers come thru the front door and this woman blatantly lies about what had happened. My son & I had asked her for the owners info and she walks over and hands me the owners email address. Not a physical phone number for me to call. She became angry telling me that she didn't have to answer us anymore, walking away telling me to shut my mouth while entering a door near bootcamp room slamming the door. The police came in and spoke to her then spoke to us telling us they were on our side. They asked her if they came in with each other and they were to assist each other would that be a problem? The female manager says yes. This woman lied to the police and told them the owner ask us to leave. I HAVE NEVER EVER BEEN SO HUMILIATED IN MY LIFE THIS WAY. I asked for the owner's info for the officer so I can contact him. We left the location, then I called the owner named Chris Kako telling him what the face (manager) of his business had done. He didn't know anything about her calling the police to kick us out. We didn't do anything wrong. They should rewind the camera's in the gym to see exactly how this manager approached and treated us with total disregard. In addition to, other members kept saying not to deal with her because she was nasty & mean; to talk with Chris. But at this time we weren't given this option from her until after we were already kicked out of the gym.
The owner of this location says he will get back to me tomorrow morning.
Unfortunately, this is a very sad situation that a son can not show his own mother how to use the equipment without the gym telling me that I have to pay for a trainer. Lastly, we would like our money totally refunded as soon as possible. Btw, this female manager did the exact same thing to two other members just last week. It's really starting to look like this manager treats a lot of the members this way. Not good for the business or the franchise. Please take a look a photos below of tandem members assisting one another! Regretfully, Mrs. Campbell