Terrible service at this dealer. Poor communication, dishonesty all around here. I've had to take my car for service 3 times. None have been a good experience, but this last time takes the cake. I called on Monday 11/14 at about 9am to find out if the part that I needed was still under warranty. It took them about 9 hours to return my voicemail, which meant it was then too late to take the car in for service that day. Then, after they looked at the vehicle, they told me that the part was under warranty, but they wouldnt fix it under warranty because they didnt install the part originally. According to them I had to take it to the original Ford dealer that completed the repair. Ford part, Ford warranty, Ford dealer, but they cant fix it under warranty???? They wanted to charge me $1300 for a repair that was under warranty. Come to find out from the other dealer, they ABSOLUTELY had the ability to honor the warranty. They simply were trying to get $1300 out of me. All they needed was the invoice from the original dealer to honor the warranty (they never told me this). I got the invoice and STILL they said "I have to check with the manager to see if we, a FORD dealer, can honor the FORD warranty. WTF???? I send the original invoice to them on Wed 11/16, no response. No call back on Thursday.....no call back on Friday. I call on Monday and am told my car will be ready later that day....NOPE Then they say Tuesday....NOPE. Then Wednesday.....NOPE. SO i went thru the thanksgiving holiday with no transportation at all. This is the worst service I have ever received in my entire life. If my car was on fire and they were the only service dept for a 1000 miles, I'd just let that sucker burn. I will NEVER take my car back to this dealer for service. Just flat out TERRIBLE.