In mybookCar Collection (edit)
Added to your car collection.
Removed From mybook!

We took this business out of your car collection.

Avis Ford

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

30

years

in Business

"The Dealership with the heart!"
Social Links:
Visit Twitter Page   |   Visit Facebook Page
Hours:

Regular Hours

SunClosed

General Info:
Avis Ford, "the dealership with the heart" providing sales and service for new Ford vehicles and a variety of pre-owned vehicles for over 60 years!At Avis Ford you will come across our large selection of the newest Ford models and a wide array of used cars. If you are looking to purchase a vehicle, receive auto financing, service, parts or need a Collision Center. We are here for all your automotive needs.
Extra Phones:

Used Cars: (248) 355-7519

QuickLane: (248) 355-7509

Service Appt: (248) 226-2580

Services/Products:
AVIS FORD, "the dealership with the heart" providing sales and service for new Ford's and a variety of pre-owned vehicles for over 50 years.
Brands:
Ford, Motorcraft
Payment method:
debit, cash, check, all major credit cards, financing available, visa, mastercard, amex, discover
Location:
Located on the corner of Telegraph and 12 Mile Rd.
Neighborhood:
Southfield
Amenities:
Saturday,Sales, Parts, Service,100% Satisfaction Guarantee,Financing
Accreditation:

Certified Ford Dealer!

AKA:

Avis Ford, INC

Avis Ford Inc.

Quick Lane at Avis Ford

Avis Ford Inc

Categories:
Auto Repair & Service, New Car Dealers, Used Car Dealers, Automobile Body Repairing & Painting, Tire Dealers, Auto Oil & Lube

More »

Less »

Coupons

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

11/25/2016

Overall
Expertise
Professionalism

Terrible service at this dealer. Poor communication, dishonesty all around here. I've had to take my car for service 3 times. None have been a good experience, but this last time takes the cake. I called on Monday 11/14 at about 9am to find out if the part that I needed was still under warranty. It took them about 9 hours to return my voicemail, which meant it was then too late to take the car in for service that day. Then, after they looked at the vehicle, they told me that the part was under warranty, but they wouldnt fix it under warranty because they didnt install the part originally. According to them I had to take it to the original Ford dealer that completed the repair. Ford part, Ford warranty, Ford dealer, but they cant fix it under warranty???? They wanted to charge me $1300 for a repair that was under warranty. Come to find out from the other dealer, they ABSOLUTELY had the ability to honor the warranty. They simply were trying to get $1300 out of me. All they needed was the invoice from the original dealer to honor the warranty (they never told me this). I got the invoice and STILL they said "I have to check with the manager to see if we, a FORD dealer, can honor the FORD warranty. WTF???? I send the original invoice to them on Wed 11/16, no response. No call back on Thursday.....no call back on Friday. I call on Monday and am told my car will be ready later that day....NOPE Then they say Tuesday....NOPE. Then Wednesday.....NOPE. SO i went thru the thanksgiving holiday with no transportation at all. This is the worst service I have ever received in my entire life. If my car was on fire and they were the only service dept for a 1000 miles, I'd just let that sucker burn. I will NEVER take my car back to this dealer for service. Just flat out TERRIBLE.

04/26/2016

Overall

Got a used car that needs to be repaired? Don't come to Avis Ford. Almost cost us $300 for a job to be looked at and didn't even have the diagnosis correct! On top of that, couldn't admit they were wrong and offer a refund for run of the mill service. WON"T BE BACK...not even for an oil change! Try Alpha Auto Services in Southfield...got us back up and running.

04/18/2016

Overall

CONSUMERS, please avoid the bad credit lease with option to buy program at Avis Ford, IT'S HIGHWAY ROBBERY/RIP-OFF. You will be paying the highest interest rate for their own financial gain. You will pay nearly double the car note for their used vehicles that are not worth it. If you choose to go through Avis Ford, make sure you ask lots of questions and READ the ENTIRE CONTRACT before signing. If you do not know the ends and outs of car buying/contract negotiations, please take someone that does.

02/04/2013

Overall

***Do not trust AVIS with your business***, the service department uses fraud to overcharge customers. In my experience with them, they made two attempts to push completely unnecessary costs into a simple repair scenario. Charges for services required: $461. Attempted charges for completely unnecessary services: Add an extra $106 (Duplicated diagnosis fee) and an extra $400 (Falsely stated that the tread depths for my tires were in red zone and replacement was needed).



My 2010 Mercury Milan broke down on 11/23/2012. While driving, the engine was cutting off, then after slowing to a stop, the car tugged against itself without pushing the gas pedal. This happened a couple times while driving past Avis, and was accompanied by the transmission and maintenance lights turning on.



The morning after I dropped off the vehicle, I received a call saying that they would charge one diagnosis fee to determine why the engine cut out, and ANOTHER diagnosis fee to determine why the engine light was on. My write up clearly stated that the engine light turned on at the same time the engine problem was occurring. Obviously, they are related to the same diagnosis, so only ONE fee should be charged.



Secondly, they said they measured my tread depths and that all 4 tires needed replacement. I just had my check up one week ago at Midas, and all of my tread depths measured GREEN.



I called them back and demanded only one diagnostic fee, and that they recheck their tread measurements. Mysteriously, the tread measurements were all within an acceptable range the second time around.



It pains me that dishonorable places like this exist, but I hope this has guided you away. Spread the word to promote and reward honest businesses.

09/05/2012

Overall
I bought my first new car from...

I bought my first new car from Avis last week. I was kind of apprehensive about my first lease but after I talked to Frank C. the first time, he gave me a number of options and time to mull the vehicle choice over. I landed on a new Focus and it is a thing of beauty. I didn't realize until I was sitting down with finance that I qualified for a Ford incentive because I'm a recent college grad and then I got another rebate for the Focus. That extra bit of money really helped with the overall price. I never felt pushed one way or another on a specific car or lease vs. buy. All the paperwork was explained to me, even the more ordinary things that I was unfamiliar with. My experience actually at the dealership was good and my car is great. On a street full of dealerships, I'd definitely recommend Avis Ford for anyone in the market.

05/23/2009

Overall
Would never go back there!!!!

My 2001 Ford Escape was running pretty rough, I took it to Avis Ford for repair. They diagnosed it as needing #5 spark plug, coil, throttle body cleaning and 2 of the 3 catalytic converters on the car for a total of $2400. I couldn't believe that at 63k miles on the odometer that it could need that kind of repair so I paid the $90 diagnostic fee and picked up the car. After doing some research and talking to a manufacturer of converters who also questioned this diagnosis, I called a few independent shops and the Walled Lake Tuffy dealer gave me the best quote on replacements. I dropped off the car and an hour later the owner called me to tell me that it did not need any converters as the Ford dealer told me. He said that the throttle body needed cleaning, 1 spark plug, 1 coil pack, a muffler clamp and hanger and some injector cleaning would do the job. I LEFT THERE SAVING OVER $2000.00 DOLLARS!



The car now runs like new! It is rare today to find a quality and honest repair shop like this, and when I called later to thank him for a great job, his reply was that he was only the order taker and that his tech was owed the credit. I find myself fortunate to have found this shop and have been telling all my friends about him. It turns out that several of them already know him and all say the same thing.



Extremely disappointed with this Ford Dealer, would never go back or do any kind of business with them, I am also shopping for a new car for my wife and recently test drove Ford's new MKS and was considering leasing or purchasing it, but now have crossed it off my list.



Larry

Send to Phone
Avis Ford

29200 Telegraph RdSouthfieldMI 48034

(248) 355-7500

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback