***Do not trust AVIS with your business***, the service department uses fraud to overcharge customers. In my experience with them, they made two attempts to push completely unnecessary costs into a simple repair scenario. Charges for services required: $461. Attempted charges for completely unnecessary services: Add an extra $106 (Duplicated diagnosis fee) and an extra $400 (Falsely stated that the tread depths for my tires were in red zone and replacement was needed).
My 2010 Mercury Milan broke down on 11/23/2012. While driving, the engine was cutting off, then after slowing to a stop, the car tugged against itself without pushing the gas pedal. This happened a couple times while driving past Avis, and was accompanied by the transmission and maintenance lights turning on.
The morning after I dropped off the vehicle, I received a call saying that they would charge one diagnosis fee to determine why the engine cut out, and ANOTHER diagnosis fee to determine why the engine light was on. My write up clearly stated that the engine light turned on at the same time the engine problem was occurring. Obviously, they are related to the same diagnosis, so only ONE fee should be charged.
Secondly, they said they measured my tread depths and that all 4 tires needed replacement. I just had my check up one week ago at Midas, and all of my tread depths measured GREEN.
I called them back and demanded only one diagnostic fee, and that they recheck their tread measurements. Mysteriously, the tread measurements were all within an acceptable range the second time around.
It pains me that dishonorable places like this exist, but I hope this has guided you away. Spread the word to promote and reward honest businesses.