In late May, or early June, Abacus Plumbing rerouted my kitchen sink drain line because the existing drain line had apparently buckled beneath the house. However, due to the heavy rains we received, unbeknownst to the technicians who performed the work, a small section of the new line buckled afterwards as a result of the ground shifting due to all the rain and was not allowing the drain water to properly flow towards the main drain line. Although I was unaware of the drain line issue, I was having a problem with standing water in the vicinity of the drain line clean-out cap, so I called Abacus Plumbing an described my concern, and within an hour a technician arrived at my house and quickly assessed the situation. Within 2 hours later, another technician arrived and did a further analysis of the problem and decided to run a camera through the pipe. First thing this morning, all the technicians were here and ran a camera through the pipe and quickly located an area of standing water in the drain that concerned them and they decided the best course of action would be to replace that portion of the line. Within the hour, the technicians and crew dug down to the questionable section of the drain line and spliced in a new section of pipe that was approximately 8' long. They subsequently leak checked it and also checked my irrigation system for leaks. Which, incidentally they did locate a small leak and corrected, but probably not enough of a leak to cause the overall problem of standing water.
Had a plumbing problem at my home and tried three plumbing companies to get service. The first two companies would only give me a 4-hour window of when they would be at my home AND the first two companies had girls answering their phones that I could not understand because of their lack of the English language. This is not satisfactory in my world. I am a very busy business owner and am not able to sit at home for 4 hours waiting on a plumber or anyone else. Called MERCY PLUMBING after hours and the owner himself answered the phone and talked to me about my problem. He told me basically what he thought it was, that he would be out the next morning at 9:30 - HE SHOWED UP AT 9:25. I cannot tell you how professional and friendly this man was and I will ALWAYS use his company. He checked out what it was, showed me what it was on the camera and took care of the clog in a minimal amount of time as he understood that I had a business to go open. I am a female who lives alone and felt his customer service went way beyond what I expected and I think his charges were very reasonable. I have had this clogging problem once before and that company charged me more for the same service. So I would recommend that all single females who need a very knowledgeable and friendly plumber to call this company. I will always use John Lohse at Mercy Plumbing for any plumbing issues I have at my home.
To begin with, I was a little stressed when the technician showed up. I had to leave for a doctors appointment in 15 minutes & I was stressed with the lack of time I had with your technician. However, he quickly began his inspection and worked quickly and efficiently as I watched. Although I hated to leave, I had to in order to make my other appointment. The technician told me as I left that he would be done in about 10 minutes & would call me when he was done with his recommendations. Sure enough, I had pictures texted to me and a call shortly after that. I was quickly informed of my issue and the technician would still be in the area and would stop by when I was done at the doctor. Needless to say, he went out of his way to assist us with replacing our HVAC system. He worked to get us approved and make sure my wife and I were satisfied with our purchase. His customer focus and friendliness quickly changed my frustrated attitude from when he first showed up at our door. I most definitely will recommend you to our friends and neighbors. And most of all because of the customer service we received from our technician. While I think about it, he either called me sir or Mr. Jon the entire time we were together. His respect to the customer was very impressive. Could you please thank him again for us! We look forward to seeing him for AC check-up in the spring!